When dining with us, we want you to experience Good Food! Good Vibes! Good Times! To ensure we provide exceptional service, we strive to listen to our customers and create an open dialogue. We encourage your feedback through multiple channels, including our website, social media channels, email or other digital platforms such as Napkin Talk.
Many of the operational changes that happen in Hospitality Services are a direct result of the valuable feedback we receive. We review every comment received; please recognize that not all feedback becomes an implemented change, but all suggestions are considered on a priority basis.
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How your feedback has impacted change:Â
Options added in the dining halls:
- Separate induction burner available at Ban Righ's stir fry station, by request.
- Plant-based burgers served off the grill when burgers are offered in the dining halls
- Tofu available at stir fry stations
- Plant-based proteins offered at the salad bar and deli stations
- Vegetarian pasta available three times per week or more
- Vegetarian soup available daily. Vegan options on rotation.
- Vegan desserts available at each meal period
- Halal turkey sausage & bacon are available for breakfast at The Lazy Scholar, Location 21, and Wally’s
- Halal identifications are available at The Lazy Scholar, Location 21, Flip!t, Wally's, and Jean Royce Barista as well as the mobile ordering app.
- Halal certifying body information is added to each retail and dining hall screen.
- Halal chicken tenders and chicken burgers at The Lazy Scholar and Location 21. Deep fryers in these locations are suitable for halal diets.
- Signage identification of halal chicken in fresh TO GO fridges.
- Halal identifications are available at The Lazy Scholar, Location 21, flip!t, Wally's, Jean Royce Barista, Café Union, Clove & Spice, Khao, and Zapies including on the mobile ordering app.
- Menu items with pepperoni at Zapies are available with Halal pepperoni upon request.
- Halal turkey sausage is available at Leonard dining hall, by request
- Halal turkey bacon is available at Jean Royce dining hall, by request
- Halal chicken tenders, chicken burgers, and beef burgers at The Lazy Scholar and Location 21. Deep fryers in these locations are suitable for halal diets. These items are available at the Jean Royce Barista – when requested to be produced on separate equipment in the back of house
- Signage identification of halal chicken in fresh TO GO fridges.
Addressed by:
- Warm EXPRESS to-go meals from all dining halls for a meal swipe
- Fresh GO TO ready-made items are available in fridges across campus
Additional inclusions added as TAM options:
- Small white or chocolate cartons of milk at select locations
- Canned beverages at Jean Royce Barista
- All combos and meal swipes at Wally’s include your choice of a canned beverage, coffee, tea, or small milk
- Side options to add a small yogurt
- Halal turkey sausage is available at Leonard dining hall, by request
- Halal turkey bacon is available at Jean Royce dining hall, by request
- Berries have been added on rotation at the yogurt bar during breakfast at Leonard.
- Changed the icing colours for the ice-your-own items
- Added bacon to the Friday menus
- All-day Waffle bar at Ban Righ
- Inclusion of fresh made omelet and fried egg station at Leonard during breakfast
- Added more spreads to the toasting stations at Jean Royce
- Increased cut fruit during breakfast
- Added build Your Own Salad Bar station at Jean Royce
- Increased variety of bakeshop desserts available during dinner at Jean Royce. 2 options and a vegan option.
- Key-controlled access to the Leonard and Jean Royce Gluten Free Friendly Pantries
- Panini press available for use in the Gluten Free Friendly Pantries
- Rotating pop-up specials in the Gluten Free Friendly Pantries
- Gluten-free burger patties available by request in the dining halls when burgers are offered
- Gluten-free french fries available upon request, on demand (all dining halls)
- Gluten-free stir fry, upon request, on demand (Leo and Ban)
- Ready-made gluten-free pasta at Ban Righ’s pasta station
- Gluten-free sausage and ham alternating as breakfast protein and bacon once/week at Leonard’s true balance station
- Gluten-free burger buns and patties at Lazy and Location 21
Have you got a suggestion? We want to hear from you!