Advising

Have a question about your academics? Use our resources and online tools or connect with an academic advisor.

Academic Advising

Where to Start

Advisors can help you work through general academic inquiries and concerns, help you set your goals and academic plans for your degree completion, and help you feel confident and comfortable with your academic choices throughout your studies at Queen’s.

If you’re going through difficulties that are affecting your academic success, come see us as soon as possible! Our advisors can explain options and connect you with resources to help you cope with extenuating circumstances.

There is a wealth of information on our website, and we encourage you to see if your questions can be answered through the resources provided here. You can search for key words using the magnifying-glass search function, or visit these pages for help:

Connect with an Academic Advisor

How can I get help from an Academic Advisor?

Drop-in advising is the fastest way to meet directly with an advisor for a conversation to address your questions. If your issue is more complex and takes longer to address, your advisor may book you a follow-up appointment, but most students will be able to get the support they need through their conversation with the advisor in a drop-in session.

What should I do before connecting with an advisor?

To make your advising meeting as helpful as possible, please plan to spend some time investigating, learning, and compiling your questions in advance of your conversation with an advisor.

You will likely find answers, resources, and options on the , and you can access a summary of your degree completion status on SOLUS through the Academic Progress tile.

How do I connect with an advisor? 

By clicking on the button to access academic advising, first-year students will join the queue to meet with a Peer Academic Support Service (PASS) Advisor, and upper-year students will join the queue to meet with a staff Academic Advisor. All advisors are well-prepared to give you the information and next steps you need to understand your options and make wise academic decisions, and they’ll refer you to other support services in the Queen’s community as needed.

PASS queue hours for first-year students (closed on statutory holidays, university closures, reading breaks, and exam periods):

  • Monday - Friday: 9:00-11:45 am, 1:00-3:45 pm

Advising queue hours for upper-year students (closed on statutory holidays and university closures):

  • Monday: 9:30-11:00 am, 1:30-3:00 pm
  • Tuesday: 9:30-11:00 am, 1:30-3:00 pm
  • Wednesday: 1:30-3:00 pm
  • Thursday: 9:30-11:00 am, 1:30-3:00 pm
  • Friday: 9:30-11:00 am, 1:30-3:00 pm

If the queue still has students as the closing time approaches, it will close earlier so that the students in the queue can be served during business hours.

Advisors meet with students one at a time on a first-come, first-served basis. When you’re in the electronic queue and your turn arrives, you'll be sent a text with a link to join the session on Zoom.

For assistance in logging onto Zoom using your Queen’s access, please follow this . If you are still having difficulties logging on after following the instructions shown there, please contact ITS at 613-533-6666 for further help.

How else can I receive academic help?

If your questions are time-sensitive but you can't join the queue today to speak with an advisor, we encourage you to come back for the soonest day/time that suits you!

Additionally, you can call our office and speak to an Academic Resource Advisor from 1:00 - 4:00 pm EST on weekdays for help with your questions.

Please note that our office is closed on Wednesdays until noon.