Posted service levels for the Business Services & Logistics team is outlined below.
*Note, service level clock commences when a complete form or request is received. Partial completeness does not start the service level clock.
If you have any questions or concerns regarding posted service levels, please contact:
Stephanie Wood, Senior Manager, Business Services & Logistics
Email: sh260@queensu.ca
Phone: (613) 533-2047 or internal ext. 32047
Area:
| Deliverable | Description | Service Level |
|---|---|---|
| Procurement Management Approval | Review of card application to ensure it is compliant to policy. | Within two (2) business days |
| Entering application into Scotiabank’s request system | Enter approved application into CentreSuite. Note: receipt of card from Scotiabank/VISA can take up to fifteen (15) business days from entry of application. | Within three (3) business days |
| Appointment setup in cardholder’s calendar for card pickup | Appointment setup for training and credit card pickup – calendar invite to be sent from creditcards@queensu.ca | Within two (2) business days of receipt of card |
| Complete the action requested | Complete approved change request in the CentreSuite system, notifying cardholder of change being completed. | Within two (2) business days |
| Email acknowledgement of message sent to creditcards@queensu.ca | Response to be sent to sender acknowledging receipt of email. If possible, will answer inquiry or note a time when inquiry will be answered, if item needs to be investigated further. | Within two (2) business days |
| Deliverable | Description | Service Level |
|---|---|---|
| Email acknowledgement of message sent to delivery@queensu.ca | Response to be sent to sender acknowledging receipt of email. If possible, will answer inquiry or note a time when inquiry will be answered, if item needs to be investigated further. | Within two (2) business days |
| Mail and Parcel Pick Up |
Daily delivery and pickup for departments that receive high mail volumes. Departments receiving lower volumes receive delivery every second day. Consult the attached to determine scheduling and frequency detail. QPS Delivery Schedule |
Within three (3) business days (depending on delivery schedule) |
| Mail and Parcels to Canada Post |
Canada Post performs daily mail and parcel pick up from 355 King St W. Once postage is applied to your outgoing letter mail or parcel, it will be sorted for Canada Post pick up |
Within two (2) business days |