You will be notified by SPS Credit card team when your card is available and provided 2 options for delivery:
1. via Queen's Postal Services (free)
2. JJ Express (charged to your department)
Pick up of cards is reserved for RUSH requests. Our office is now located at 355 King St W 3rd Floor Kingston
Contact creditcards@queensu.ca ca to advise you have received the physical card and they will provide you with the proper date of significance to contact Scotiabank.
Send an email to creditcards@queensu.ca requesting account information and reset
Send an email to creditcards@queensu.ca requesting account information and reset
Go to acQuire and complete credit card application for the appropriate card
Step by step instructions are available on the site.
Go to acQuire and complete credit card change request form, select card cancellation.
Go to acQuire and complete credit card change request form with details of leave and card will be suspended for that time frame.
Go to acQuire and complete credit card change request form
Go to acQuire and complete credit card change request form
Go to acQuire and complete credit card change request form, select card cancellation.
Your transaction limit may be exceeded – refer to PCard Policy
Your card balance may be exceeded – ensure expense reports have been filed timely
The merchant is not approved – refer to PCard policy, contact creditcards@queensu.ca
For all credit card inquiries please contact creditcards@queensu.ca or 613-533-6950
Review Queen’s procurement and PCard policy to determine if purchase should go through acQuire
Go to acQuire and complete credit card change request form, provide a copy of the quote or invoice
Go to acQuire, on the home page there is a section for credit cards that contains a link to all forms
Log into your personal bank account
Add new Payee
Search Scotiabank Visa
Enter the 16 digit card number as the account number
Once your bank as confirmed the Payee set-up, make the bill payment from your personal bank account directly to the card for the personal charges on the Queen’s travel card.
All personal charges to Procurement cards (PCard) or Department TCard must be repaid to Queen's via Accounts Receivable EFT link.
Departments are not to collect funds nor cash from the employee.
Contact creditcards@queensu.ca ca to advise of the personal charge to be repaid. An EFT link will be generated to the employee for the value of the repayment as well as the account information to deposit the collected funds.
Billing cycle for all Queens credit cards runs from the 21st of one month until the 20th of the next month.
Reconciliation period is the first 4 business days following the 20th of every month.
During these 4 days all cards must be reconciled, receipts attached and approved by the appropriate 1UP approver to be deemed compliant.
Reconciliation dates for the calendar year can be found on the SPS Credit Card website